SiteGround WordPress Hosting Review – Plus Which Hosting Plan To Choose? (2020)

WordPress Deals

Over the past few years, SiteGround have built an impressive reputation and become a hosting company that’s well worth considering if you’re looking for affordable high-quality hosting services. Below, we’ll be going into everything they have to offer, and also looking at their three main WordPress hosting plans: StartUp, GrowBig and GoGeek — giving a particularly detailed comparison of the StartUp and GoGeek plans.

We performance-tested, measured and monitored the speed of WordPress websites hosted on SiteGround’s StartUp and GoGeek plans (using the extremely popular Avada theme from ThemeForest), and we also used independent ‘Load Impact’ testing services to see just how these sites handled multiple users accessing them at the same time. We then looked at the effect this had on the website/page loading times.

So, should you host with SiteGround? And, if so, which plan should you choose? How much do you need to pay?

Let’s dive in…

About the StartUp and GoGeek Plans

If you’re looking to host your WordPress website with a reliable host, as our previous hosting comparisons have shown, SiteGround are a great choice. But, with a few important differences between the plans — not to mention their different price points — you may be wondering whether you should choose the StartUp or GoGeek plan for your website. If so, you’ve come to the right place.

SiteGround Hosting Plans Reviewed

While the StartUp plan is the entry-level managed WordPress hosting plan from SiteGround, GoGeek is the more powerful and expensive option. There’s also a mid-range GrowBig plan that sits between StartUp and GoGeek.

StartUp vs GoGeek Pricing

Although price shouldn’t be the only factor when choosing a hosting plan, your budget is likely to play a large role in your decision. So, with that in mind, here are the prices and details of the StartUp and GoGeek plans.

SiteGround Shared Plans Compared

These are the key details of the managed WordPress hosting plans from SiteGround.

For reference, the details of the mid-level GrowBig plan are also included alongside the entry-level StartUp and top-level GoGeek plans:

  • StartUp: $0.33* a month for one website, 10 GB of web space, and ~ 10,000 monthly visits.
  • GrowBig: $5.95* a month for unlimited websites, 20 GB of web space, and ~ 25,000 monthly visits.
  • GoGeek: $11.95* a month for unlimited websites, 30 GB of web space, and ~ 100,000 monthly visits.

As you can see, if you want to host more than one website on your account, you’ll need to look beyond the entry-level StartUp plan. Also, as well as the allowances listed above, the GoGeek plan includes some additional useful features and tools, while also providing you with greater resources to improve the performance of your website.

Websites hosted on the top-level plan also get access to extra levels of caching — further positioning the GoGeek plan as a potentially good choice for those seeking a fast-loading website on a budget. However, the test results you’ll see later in this comparison will show whether or not paying more actually does get you a faster website.

With SiteGround, there aren’t any data transfer — also known as bandwidth — limits. Instead, the number of monthly visits your site receives is used as a reference point to help you to choose the right plan according to your traffic levels. However, although there are no limits on bandwidth and number of visits, there are other limits in place.

These limits and allocations are covered in more detail later on in the WordPress Optimized Hosting section of this review, but, to summarize, they cover the inode usage (the number of files or folders on your account), which you can track yourself through your account area.

Now, let’s explore exactly what you get access to with the SiteGround StartUp and GoGeek plans — and what their main differences are.

*Note: The prices listed are special introductory rates for new customers. At the time of writing, SiteGround were running a COVID-19 discount that saw the StartUp plan reduced to $0.33 a month for the first three months. After that, the plan will be renewed at 50% off the regular price. The renewal discount applies for one 12-month renewal only, and all other advertised special prices are applicable for your initial invoice only. For all subsequent renewals, regular prices apply.

What the StartUp and GoGeek Plans Have to Offer

As the StartUp and GoGeek plans are advertised as managed WordPress hosting, this means that — among other things — you get access to web servers that are optimized for WordPress websites, as well as some extra features to help you to set up and manage a safe and secure WordPress site.

We’ll now explore the features of these plans — and their differences — to help you to decide whether StartUp or GoGeek is right for you.

WordPress-Optimized Google Cloud Hosting

Google Cloud Hosting

SiteGround now host websites on the StartUp and GoGeek plan on the Google Cloud platform.

In early 2020, SiteGround announced they’d start using the Google Cloud platform to host part of the infrastructure, including their StartUp and GoGeek managed WordPress hosting plans. The websites of all new customers are hosted on the Google Cloud platform, with existing sites being gradually moved over to the new platform.

There are many benefits of hosting websites in the cloud, including:

  • easier scaling and resource management for faster loading times
  • distributed storage for improved uptime
  • chance to leverage the state-of-the-art Google Cloud infrastructure for better performance
  • more choice of data center locations to enable you to better serve your visitors
  • improved sustainability, thanks to the commitment of Google to carbon neutrality.

SiteGround will continue to optimize their hosting environment for WordPress websites, even as they now use the Google Cloud platform for their infrastructure. Because of this, you can take advantage of the expertise SiteGround have gathered from 15 years of hosting WordPress websites, combined with the power of the Google Cloud.

However, there are some differences in the type of server and database resources you’re allocated, depending on whether you choose the GoGeek or StartUp plan.

Server Resources

The hosting plan you choose also dictates what server and database resources your website will have access to.

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Some of the differences in resource allocation between the StartUp and GoGeek plans include:

  • Simultaneous server process: StartUp ten vs GoGeek 30.
  • Inodes: StartUp 150,000 vs GoGeek 450,000.
  • Database size: StartUp 500 MB vs GoGeek 1,000 MB.
  • Database queries: StartUp up to 10% of server resources vs GoGeek up to 30% of server resources.

Although not always the case when comparing numbers, for the above figures, higher is better. With more server resources available to your website, alongside the other performance-related features of the GoGeek plan, you can expect faster loading times from SiteGround’s top-level managed WordPress hosting plan, compared with their lower-priced offerings.

You can track how much of your resources, such as the inodes, you’re using through your SiteGround account area. Doing so is a good idea, because if you exceed your allowance your website could be taken offline until you’ve worked with SiteGround support to resolve whatever issue caused the consumption of resources. SiteGround will email you if you reach 90 percent of your total limit, but, because of the potential consequences of exceeding the limit, keeping an eye on your stats is recommended.

Server Stats

You can view how much of your allocated server resources you’re using through your SiteGround account area.

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WordPress Website Migration

Another good reason to choose SiteGround is, if you already have a self-hosted WordPress website you’d like to move, the process of migrating a WordPress site from another host is very straightforward.

SiteGround Migrator WordPress Plugin

The GoGeek plan includes one free WordPress website migration per account, but on other plans you can use the SiteGround Migrator plugin to transfer your WordPress website.

While those who choose the GoGeek plan get one hands-off WordPress website transfer that’s carried out by the SiteGround team as part of their package, those on the StartUp plan can use the free SiteGround Migrator plugin to perform the transfer themselves.

Migration Plugin Results

Transferring a WordPress website with the SiteGround Migrator plugin is very straightforward.

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Migrating a WordPress website with the SiteGround plugin only involves a few straightforward steps, so everyone should be able to complete the process themselves. However, if you’d like the peace of mind that comes from knowing someone experienced has migrated your site for you and checked everything has been transferred correctly, the GoGeek plan may be more appealing.

Automated WordPress Website Backups

As mentioned earlier, the managed WordPress hosting plans from SiteGround include automatic daily website backups. So, if something goes wrong with your site, you’ll have access to a full backup that’s no more than 24 hours old.

SiteGround Website Backups

With SiteGround GoGeek, you can restore the entire site yourself, or just the database or files.

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However, there’s one big catch with the SiteGround backups: Unless you’re on the GoGeek (or GrowBig) plan, you’ll have to pay to have a backup restored. Also, if you want to create your own backup outside the automatic backup schedule, such as before installing a new plugin, you’ll have to be on the top-level GoGeek plan to be able to create backups on demand (although you can purchase the ability to create a single backup on the StartUp and GrowBig plans as and when needed).

Restore Backup Files

When restoring the file backup, you can select which files to restore.

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Thankfully, unlike some other web hosts, SiteGround don’t have a list of prohibited WordPress plugins. This means you’re free to install your own choice of WordPress backup plugin, and create and restore backups on your own terms.

WordPress Website Updates

A key aspect of maintaining a safe and secure WordPress website is keeping the WordPress software up to date. Thankfully, as part of their managed WordPress hosting service, SiteGround will take care of this for you. The SiteGround WordPress autoupdate manager also gives you the option of enabling automatic plugin updates, taking another job off your hands.

WordPress Auto Updates

The WordPress Auto Update Manager gives you some control over when the WordPress software is automatically updated.

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For extra convenience, your WordPress website will be automatically backed up before any updates are applied, giving you the ability to roll back to a previous state should something go wrong. Although, as mentioned, if you’re not on the GoGeek plan, you’ll have to pay to restore the website backup.

WordPress Website Caching

To help to improve the speed of your website, SiteGround have created a custom WordPress caching plugin — SG Optimizer — that lets you manage the caching of your websites from inside the WordPress Dashboard. The plugin is installed on new SiteGround-hosted WordPress websites by default, and it includes an easy-to-use interface for controlling how your website’s optimized.

SiteGround SG Optimizer Plugin

The SiteGround Optimizer plugin delivers lots of functionality through a user-friendly interface.

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The SiteGround caching tool gives you a lot of control over how this technology is applied to your website, comparing favorably with some of the best premium caching plugins for WordPress.

Through the plugin interface, it’s also possible to enable other performance-related features, such as browser caching and GZIP compression, as well as optimizing the front end of your website through minification of the underlying HTML, CSS and JavaScript files. Image optimization and lazy loading of images are options, too.

SG Optimizer Plugin Frontend Settings

Features such as image optimization, file minification and lazy loading can be enabled through the SG Optimizer interface.

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When it comes to the type of caching that’ll be available to your website, customers on the mid- and top-level GrowBig and GoGeek plans get access to the WordPress Special Cache feature, while those on the entry-level StartUp plan don’t. There’s also the proprietary SuperCacher technology in place that aims to increase the number of hits a site can handle at the same time, while also boosting overall speed.

Pricing Plan Caching Options

The hosting plan you choose will dictate which type of website caching you get access to.

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All this caching jargon can be confusing, but, hopefully, this breakdown of the three levels of caching of the SiteGround SuperCacher gives you an overview of the main differences between the plans:

  • Level 1: Static content cache (all plans).
  • Level 2: Dynamic data cache, both powered by NGINX (GrowBig and GoGeek plans).
  • Level 3: Database queries results cache, running on Memcached (GrowBig and GoGeek plans).

The site speed test results section of this comparison should give you a better idea of the impact of the different levels of caching.

WordPress Website Staging Tool

A staging version of your website lets you safely test the latest version of WordPress, edit code and make other changes — without putting the live site at risk or disrupting the user experience of your visitors. Only the GrowBig and GoGeek plans include this functionality.

Creating and managing a staging environment takes place through the account area on the SiteGround website, and, during the testing for this review, everything worked as expected.

Create Staging Site

Only the top-level GoGeek and mid-level GrowBig plans include access to the WordPress website staging tool.

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When you’re ready, you can automatically push the entire staging site to your live hosting environment, or, instead, choose which elements of your test site to transfer. If you don’t want to transfer the entire test site, the SiteGround staging tool will helpfully display the tables of the staging site database that you’ve changed.

Staging Site Custom Deploy

The SiteGround staging tool lets you choose which changes to push to your live site.

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You can then choose which of those tables to push to the live site. Because of this functionality, you have the option of, for example, only transferring the table that contains the site settings, without overwriting any other parts of your live site, such as the posts or user comments.

For extra safety, a full backup of your live site is automatically created before you push the changes from the staging environment.

Manage Staging Sites

Creation and management of the staging environments takes place in the SiteGround account area.

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If you’d like a safe space where you can try out new plugins or experiment with different theme settings and code snippets, the staging tool is another good reason to choose the GoGeek or GrowBig plans over the StartUp plan.

SiteGround Email Service

All of the SiteGround managed WordPress hosting plans include an email service that allows you to create unlimited addresses and inboxes for your domains, such as or

You can send and receive emails through three of the most popular web-based mail clients, including RoundCube and SquirrelMail, enabling you to access your email accounts from any computer with an internet connection. Alternatively, you can configure a service such as Gmail or Outlook to send and receive messages using your website domain email address.

SiteGround Email Account Management

All SiteGround plans include the ability to create unlimited email addresses and inboxes for your domain.

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Although all plans include access to the SiteGround email service, the GoGeek plan has a larger mailbox capacity and a few other increased allowances compared with the StartUp plan.

Even some of the best premium managed WordPress hosts that cost over twice the price of the StartUp and GoGeek plans don’t include an email service, so it’s great to see this available for all SiteGround customers.

Technical Details Overview

This section of our comparison gives you a quick overview of the main technical details and differences between these two hosting plans:

  • Website caching: In-house SuperCache service with limited caching available on the StartUp plan and all levels of caching available on the GoGeek plan. Management of site caching and optimization provided via in-house WordPress plugin.
  • Content Delivery Network (CDN): All SiteGround WordPress hosting plans include optional integration with a free CDN plan from Cloudflare, with the ability to upgrade to a paid plan or choose your own CDN provider.
  • PHP: Ability to switch between PHP versions 5.6, 7.0, 7.1, 7.2, 7.3, and 7.4 from the SiteGround account area.
  • HTTP/2.0: In use on the servers and the CDN.
  • SSL: Use the free Let’s Encrypt SSL certificate, import your own certificate, or purchase a different certificate through SiteGround.
  • SFTP: Ability to create multiple Secure FTP accounts to access your web space for uploading and editing files.
  • Server file manager: Online browser-based file manager accessed via SiteGround account area.
  • Database access: phpMyAdmin is used to access the WordPress website database through a browser.
  • Email service: Email service on all SiteGround shared hosting plans, with largest mailbox size on GoGeek plan.
  • WordPress website management: Auto-updater tool that keeps the WordPress software and plugins (optional) up to date with the ability to delay individual updates.
  • Plugin restrictions: No list of disallowed plugins, unlike some managed WordPress hosts.
  • Security measures: Websites are scanned for malware and other security issues by SiteGround. Additional protection available through the paid SG Site Scanner add-on.
  • Post-hack clean-up services: SiteGround won’t help to clean up your site if it gets hacked, but will refer you to Sucuri.
  • Data center locations: Choice of four server locations in the UK, EU, Asia and the US.
  • Staging sites: The top-level GoGeek plan includes a useful staging tool, but the StartUp plan doesn’t.
  • WordPress website migration: The GoGeek plan includes one WordPress website transfer per account, handled by the SiteGround support team. StartUp customers can use the free SiteGround Migrator plugin to move their website or pay to have it migrated for them.
  • Uptime checks and guarantee: SiteGround monitor their servers for downtime but don’t check the status of the sites they host. SiteGround guarantee a network uptime of 99.9% on an annual basis (which allows for around 8h 45m of downtime per year), with hosting credits offered if uptime falls below 99.9%.
  • Support channels: The support desk is staffed 24/7, with live chat, telephone and ticket channels available on all plans. Support issues raised by GoGeek customers are given priority over StartUp (and GrowBig) customers for faster turnaround times, although StartUp customers can upgrade to Premium Support for an extra monthly fee.

You can view all of the differences between the StartUp and GoGeek hosting plans on the plan comparison page of the SiteGround website.

User Experience

As the StartUp and GoGeek plans are managed WordPress hosting services, it should come as no surprise to learn that creating a WordPress website on your account is very straightforward. In fact, thanks to the new account wizard, you can opt to have WordPress automatically installed during the signup process.

Not only that, but new WordPress installations at SiteGround now include the in-house WordPress Starter plugin that aims to simplify the process of setting up a new site. Once you log in to your new WordPress website, the Starter tool will help you to choose a theme for your site.

WordPress Website Starter

The SiteGround WordPress Starter lets you choose from a selection of free and paid themes from a range of sources.

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Once you’ve chosen a theme, or elected to stick with the current default Twenty Twenty theme, you have the option of enabling some essential features, such as a contact form, ecommerce functionality and the Jetpack suite of tools.

Plugin Recommendations

You can also add some useful features to your WordPress website through the Starter.

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The third and final step of the WordPress Starter gives you the opportunity to enable some marketing-related extensions, including an SEO plugin and an analytics plugins. After this, WordPress will be installed according to your specifications and will be ready for you to log in to.

Custom WordPress Dashboard

The SiteGround enhanced WordPress experience doesn’t end there, though. When you log in to your new website, you’ll see that a custom dashboard has been created to make it easier to find the most-used features of WordPress, such as the content creation sections and design settings.

SiteGround Custom WordPress Dashboard

SiteGround-hosted WordPress websites have an optional custom dashboard.

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There are also links to useful support content on the SiteGround site, should you need any assistance. If you’re not a fan of the custom SiteGround WordPress Dashboard, you can easily switch to the default version at the touch of a button.

Thanks to the Starter tool, you can take care of the essentials, such as choosing a theme, adding a contact form or enabling an SEO plugin, all in one go, without having to leave your WordPress Dashboard. Of course, you can change the themes and plugins later. However, when it comes to getting up and running, the Starter makes it easy to launch a new WordPress website in just a few steps.

Although most web hosts now take care of installing WordPress for you, not all of them are as helpful as the SiteGround Starter tool when it comes to setting up your new website.

Creating Additional WordPress Websites

If you’ve chosen the GoGeek plan, with the ability to create unlimited WordPress websites (storage allowance permitting), then you can create a new WordPress installation in just a few clicks through your SiteGround account area.

To do so, simply log in to your SiteGround account area, click on the Add New Website button, and then follow the steps to create a new WordPress website.

Create New Website

SiteGround make it easy to create additional WordPress installations on your account.

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You can then choose which domain or subdomain to install WordPress on and provide the login details for the new site.

Setting Up the Caching Plugin

Once you’ve taken care of the essentials, you can start optimizing your site through the SiteGround Optimizer plugin control panel from inside your WordPress Dashboard.

We’ve already covered the main functionality of the SG Optimizer plugin, and the different ways it can optimize your site, in the WordPress Website Caching section of this comparison. However, one useful extra feature of this tool that’s worth highlighting is the ability to switch between the available PHP versions directly from inside your WordPress Dashboard.

Set PHP Version

The SiteGround StartUp and GoGeek plans have lots of flexibility when it comes to choosing a PHP version.

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As mentioned, SiteGround users can choose from an impressive range of PHP versions, ensuring maximum compatibility with plugins old and new.

In addition to this, you can purge the cache at any point by clicking on the handy link on the WordPress admin toolbar or inside the SG Optimizer dashboard. So, although the plugin will refresh the cache automatically each time site content is modified, you can manually flush the cache as needed, such as when testing new plugins or theme settings.

Cache Plugin Settings

Defining URLs to exclude from being cached is just one feature of the SiteGround caching tool.

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Activating the Free Cloudflare CDN Service

As well as caching, another way to help to improve the speed of your website on all plans — including StartUp and GoGeek — is access to a content delivery network via a free plan from Cloudflare. This optional integration with Cloudflare can be activated through the SiteGround account area. Once activated, the CDN is managed through the SiteGround account portal, giving you control over which aspects of your website are optimized in this way.

SiteGround CDN Settings

All SiteGround hosting plans include optional integration with the free Cloudflare CDN service.

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As well as opting to upgrade to the paid Cloudflare CDN service, you can also use your own choice of CDN instead. If you have people from around the world visiting your site, using a CDN is a great way to ensure all visitors experience similar loading times, no matter where they’re based.

Thanks to the free Cloudflare CDN integration, SiteGround make it very easy to enable this performance-enhancing feature.

As you can see, there are a few steps involved in setting up and optimizing your WordPress website. However, SiteGround have done a good job of making the process as easy as possible, while still providing access to some advanced features and services, such as a CDN and multiple levels of caching and optimization.

Accessing the WordPress Database and File Server

When it comes to managing the files that make up your website and its underlying database, SiteGround provide you with full access. In addition to using your choice of FTP client to log in to your server space, you can also use the custom online file manager that’s available through the SiteGround account area.

SiteGround File Manager

As well as accessing the server via FTP software, you can also use the SiteGround File Manager.

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Accessing the database is just as straightforward — again, thanks to software (this time phpMyAdmin) that’s accessible through the SiteGround account area.

phpMyAdmin Database Access

The database for your WordPress website can be easily accessed through the phpMyAdmin web-based interface.

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If you ever need to delete or edit a theme or plugin file, change your WordPress admin password after being locked out of your site or carry out some other, similar task, then having this level of server and database access is invaluable.

After a recent update to the SiteGround account area, customers no longer get access to cPanel and its tools. However, many, if not all, of the same features that were available through cPanel are now available via the new SiteGround account area, often in much easier-to-use formats. Overall, the migration away from cPanel to an in-house site and account management platform feels like a positive move. Because of the way the new customer area works, this is especially true if you’re hosting multiple sites with SiteGround, as you can manage them all from one location.

That pretty much covers the experience of using the SiteGround hosting service to set up and manage a WordPress website. As you can see, the SiteGround StartUp and GoGeek managed WordPress plans are ideal for both those who are new to WordPress and power users alike.

StartUp and GoGeek Performance Compared

As we’ve just covered, the SiteGround StartUp and GoGeek plans have lots of features that aim to increase the performance of your WordPress website, as well as a few differences in the performance enhancement levels of each plan.

So, to help you to decide whether the top-level SiteGround GoGeek hosting plan is best for your website or whether the lower-priced StartUp plan will suffice, we created some WordPress websites and then tested their performance.

First up, the speed of our test sites were recorded to see how quickly they loaded on average over a seven-day period. Then, we used a load simulator to find out how websites on the StartUp and GoGeek plans performed when multiple visitors were accessing them at the same time. We also monitored the uptime of the test sites to see how our experience compared with the SiteGround 99.9% network uptime guarantee.

Let’s start with a look at the loading times…

Loading Time Test Results

To get a fuller picture of what sort of loading times you may experience if you choose the StartUp or GoGeek hosting plans from SiteGround, we recorded the speed of a WordPress website using a lightweight WordPress theme, as well as a second site using a more demanding feature-rich multipurpose alternative.

The paid Pingdom service was used to monitor the speed of the websites, with the loading times recorded at 30-minute intervals over a seven-day period. First up is a comparison of the StartUp and GoGeek plans using a simple free WordPress theme.

Lightweight Theme Speed Test Results

The current default theme that’s activated on new WordPress websites is the free Twenty Twenty theme from the team. It’s a good example of a basic lightweight theme that many new WordPress website owners may use.

Twenty Twenty WordPress Theme

The free Twenty Twenty theme was used to see how well SiteGround could host a site using a lightweight theme.

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So, to give you an idea of what loading times you can expect if you choose this theme or a similar no-frills option, here are the results from our seven days of monitoring the StartUp and GoGeek-hosted sites with Pingdom:

Pingdom Twenty Twenty Summary

The test site hosted on the StartUp plan loaded in an average of 943 milliseconds, while the GoGeek-hosted site was faster, with an average of 768 milliseconds.

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As you can see, the site hosted on the more expensive GoGeek plan was faster than the site hosted on the entry-level StartUp plan.

Here’s a more detailed breakdown of the loading times over the seven-day period recorded by Pingdom:

SiteGround StartUp Plan Loading Times with Twenty Twenty theme

The loading times of the WordPress website hosted on the StartUp plan using the Twenty Twenty theme.

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Over the seven-day period, Pingdom recorded an average loading time of 943 ms for the site hosted on the StartUp plan using the lightweight Twenty Twenty theme.

SiteGround GoGeek Loading Times with Twenty Twenty theme

The loading times of the WordPress website hosted on the GoGeek plan using the Twenty Twenty theme.

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Multipurpose Theme Speed Test Results

Although free lightweight themes, such as Twenty Twenty, are ideal for basic blogs, there’s a good chance you’ll opt for a more feature-rich multipurpose WordPress theme for your website. Because of their enhanced functionality and versatility, these themes tend to have larger file sizes that can cause websites to load more slowly, compared with a lightweight theme.

So, to give you an idea of the loading times you might expect if you choose a feature-rich multipurpose theme, we also compared the loading times of two test sites on the StartUp and GoGeek plans with the best-selling Avada theme activated.

Avada WordPress Theme

The Avada theme and its Agency demo were used for our site speed tests.

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To test the StartUp and GoGeek loading times with the Avada theme, the Agency demo was used on both sites.

Multipurpose themes, such as Avada, often come with a varied selection of pre-built website demos; for our tests, we imported the Avada Agency demo on both sites. Here’s a quick summary of the results from Pingdom, followed by a more detailed breakdown of the loading times of both sites:

Pingdom Avada Summary

When it came to using a feature-rich WordPress theme with a larger file size, the GoGeek-hosted site was close to half a second faster than the site on the StartUp plan.

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When using a heavyweight theme, the overall loading times of the test sites increased, making the difference in performance between the StartUp and GoGeek plans more pronounced.

SiteGround StartUp Plan Avada Theme Loading Times

Over a seven-day period, the Avada Agency homepage loaded in an average time of 2.71 seconds when hosted on the StartUp plan.

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As expected, with a large page size of 6.47 MB — compared with 149 KB for the Twenty Twenty theme — the Avada theme homepage took longer to load, with Pingdom recording a seven-day average of 2.71 seconds for the site on the StartUp plan.

SiteGround GoGeek Avada Theme Loading Times

The homepage of the site using the Avada Agency demo hosted on the GoGeek plan loaded in an average of 2.29 seconds.

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The homepage of the site hosted on the GoGeek plan loaded in 2.29 seconds on average, compared with 2.71 seconds for the site hosted on the StartUp plan. This difference in speed between the two plans appears to show that the more feature-rich or greater the size of your site, the more it will benefit from being hosted on the higher-tier GoGeek plan.

Summary of the Loading Times

SiteGround Loading Time Summary

A summary of the SiteGround loading times recorded by Pingdom.

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These site speed test results suggest that, regardless of whether you decide to use a lightweight theme without many extra widgets or features, or opt for a heavyweight theme with sliders and large images, you’ll enjoy faster loading times by choosing the SiteGround GoGeek plan over the cheaper StartUp plan.

Load Impact Performance Testing

The page speed tests of the WordPress websites hosted on the SiteGround StartUp and GoGeek plans were carried out on test sites that didn’t receive any visitors. So, although they do give you a good idea of how the performance of these two plans compares, they don’t tell the full story.

Therefore, to give you a better idea of which plan is the right hosting choice for your website, we also carried out some load testing. By running paid tests from the Load Impact service, we were able to simulate multiple users visiting each website at the same time to see how they handled an increasingly heavy user load.

For the tests, the loading times of a blog post on the StartUp and GoGeek-hosted WordPress websites using the Avada theme were monitored by Load Impact. During the test, the number of virtual users accessing the page being monitored increased over a five-minute period, until there were 200 virtual users accessing the page at the same time.

Here are the results from the Load Impact tests for the two sites…

StartUp Plan Load Impact Test Results

According to the Load Impact test results, the SiteGround entry-level StartUp plan did a good job of hosting the WordPress website with the heavyweight Avada theme installed.

Load Impact test of StartUp

In the Load Impact test, the site hosted on the SiteGround StartUp plan remained responsive until around 130 virtual users were accessing it.

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As the blue line on the graph above shows, the response times were a little erratic as the number of simultaneous virtual users increased. However, it wasn’t until the number of simultaneous virtual users reached around 130 that the site became unresponsive.

So, if you don’t expect more than 130 visitors to be accessing your site at the same time on a regular basis, then the StartUp plan should be able to handle your audience without much difficulty.

For more information on how the StartUp-hosted site performed, you can view the test results on the Load Impact website.

GoGeek Plan Load Impact Test Results

Although the StartUp-hosted site seemed pretty robust when up to 130 virtual users were accessing it at the same time, the WordPress website on the GoGeek plan was even more stable.

Load Impact test of GoGeek plan

In this Load Impact test, the site hosted on the SiteGround GoGeek plan remained responsive until the end of the test, when 199 virtual users were accessing it.

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As the blue line on the graph above from Load Impact shows, the speed of the test site hosted on the GoGeek plan wasn’t negatively affected during the entire test, even when 199 virtual users were accessing it at the same time.

Therefore, if you’d like your WordPress website to be able to handle large numbers of users or surges in traffic, the GoGeek plan would be a good investment.

To see for yourself how the GoGeek-hosted website performed, you can view the test results on the Load Impact website.

Uptime Results

High levels of uptime are just as (if not more) important than fast loading times. After all, if your site’s not available, then it doesn’t matter how fast it loads when it’s online. So, with that in mind, we also monitored our test sites for downtime using the Pingdom uptime checker.

Pingdom Uptime Results

During seven days of monitoring, only one of the sites experienced any downtime, and that was only for one minute.

(click to enlarge)

As the results from Pingdom show, only one out of the four test sites experienced downtime during the seven days of monitoring and, even then, the amount of uptime never dropped below the level of 99.9% guaranteed by SiteGround.

Overall, our test websites hosted by SiteGround were easy to set up and performed well under pressure, with the site on the GoGeek plan remaining very stable when experiencing a heavy load.

Final Thoughts

Our tests of the StartUp and GoGeek plans make it clear that SiteGround are indeed a high-quality yet budget-friendly host.

Those new to WordPress will appreciate the user-friendliness of the SiteGround experience. Although there’s no cPanel access anymore, power users can still carry out tasks such as file editing and database management via the new SiteGround account area. Other features, such as the staging tool of the GoGeek plan, are easy to use, too. In fact, when it comes to features and functionality, the SiteGround plans compare favorably with many of the much more expensive premium managed WordPress hosting companies.

However, as our comparison of SiteGround and WP Engine shows, the lower-priced plans from SiteGround aren’t as fast as those from WP Engine. (Note: For those who don’t know, WP Engine are regarded as one of the higher-end — albeit also more expensive — managed WordPress hosting services.) But, unless you’re willing to pay $30 a month or more, SiteGround are a worthy alternative — especially when compared with other low-cost hosts such as GoDaddy or Bluehost.

Overall, choosing SiteGround for your website is highly recommended — especially if you can’t justify the price of an entry-level plan from the likes of Kinsta (read our full review here) or WP Engine. When it comes to whether you should go with the StartUp or GoGeek plan, the faster but more expensive GoGeek is the obvious choice in terms of increased website performance and extra features. However, if your budget can’t accommodate the higher price, the more affordable StartUp plan is a good compromise.

Used/using SiteGround hosting? Opinions? Thoughts?

By Joe Fylan

Joe is an experienced WordPress user who enjoys sharing the tips and knowledge he's picked up from using this fantastic platform for many years. You can find out more about Joe on his website.
Comments (policy)
  1. Ted Burris says:

    I can’t believe how helpful and kind the support staff is at Siteground. They are always there when I need them. Always at the top of their game. And never argumentative or condescending like some of the other hosting sites and service providers I have dealt with over the years. Thanks for being the best in the business.

  2. Faruqi Jeniri says:

    Can’t wait to build site with it! Great customer service! I log to my brother’s website and it is super fast! After trying a lot of hosting provider, I choose this Siteground as my final decision.

  3. David says:

    I’ve never had a bad experience with siteground support. I’ve had to help other people with their acounts and it is one of the reasons I always recommend Siteground.

  4. Viotto says:

    I was having some headaches trying to solve technical problems with my domain.
    I contacted SiteGround support, they studied my case carefully and solved my issue.
    Thank you so much for the good support.
    Keep it up this way and I’ll keep renewing!

  5. Susan Taunton says:

    Was such a pleasure dealing with efficient and articulate SiteGround customer support today when I needed help adding a php extension. I waited maybe 5 seconds to connect and was done in less than 8 minutes. This amazing customer support is the main reason I choose SiteGround hosting and how I justify their higher hosting fees.

  6. Jim Carroll says:

    Once I got a contact on the line, things went smoothly, and he fixed the problem.


  7. Ellie says:

    Agent provides options and detailed information which avoids any confusion or further complaints/error. Easily clarifies any misunderstanding. He is an effective customer service as he has a good communication rapport

  8. John Rallison says:

    Great service. Not the cheapest in the world, but high value. I could always get a real person and that person could always help me directly without escalating the issue.

  9. joe Callan says:

    Siteground almost always have a solution when contacted for help. THEE hosting company and I know as I tried most of them.

  10. Monica says:

    Vladimir was super friendly, understood exactly what I was inquiring about, and helped me right away. I so much appreciate the consistent, super-helpful assistance I get each time I contact Siteground.

  11. Stephen Kurkinen says:

    Eliza did a wonderful job of helping me with all of my questions. Please give her a raise! Amazing service, and no annoying questions. She was patient as I kept asking how to do different things or figure out each step in transferring my domain and website to Siteground. You guys are making it impossible for me to ever leave Siteground with such good service!

  12. Remy says:

    my very first experience with hosting services, I appreciate the way they helped me. they provide quick guidance which is self-explanatory, they are so kind.
    highly recommend these guys.

  13. Mohamed says:

    Another excellent customer service experience! They diagnosed my issue and told me how it could be solved in about 15 minutes. Our last hosting company wouldn’t respond to requests for days…

  14. Robin says:

    It’s worth every penny, I don’t normally rate websites, but for this I couldn’t get my fingers off the keyboard.

    I would recommend siteground, even while I’m sleeping like a baby.


  15. David White says:

    Siteground is by far the best hosting service around. I have tried Godaddy, Bluhost and FatCow and none of these guys compare to the customer service support that SG offers 24 hours. I have sent chats 3 times this week alone and the staff at SG has jumped on my issues and pointed me in the right direction and even took the time to walk me through so I understood exactly what was going on and how long changes might take. Usually the time was much faster than what they said. LOVE SiteGround. Please keep up the outstanding work.

  16. Gwendolyn B Amos says:

    Love siteground service, anytime I have an issues, their team is always helpful.

    I use the live chat for the first time today, an extremely pleasant experience.

    The most comforting thing he said was to take your time I’m here when you’re ready, so I didn’t feel rushed.

    As always siteground excellent services

  17. Ryan King says:

    Atanas was very helpful and with a pleasant attitude. He went on above and beyond to accommodate me. I highly recommend this support service.

  18. Roger Fraser says:

    Outstanding service helping me sort out a plugin that updated and resulted in me (and all users!) being locked out. Very worrying. But Lilko, very quickly identified the cause and helped me sort it out in no time at all. Absolutely top class service. Highly recommend Siteground.

  19. sam says:

    very great support 24/24 great hosting but renewal is very very expensive specialy for survice free websites hope there is diffent prices for stores and blogs

  20. Alesia says:

    The customer service on chat was 5 star. Very professional, I spoke with Zhorzh I.
    I hope this doesn’t change after becoming a customer. I’m not easily sold, but he sold me on some of the benefits of going with Siteground.

  21. Ahlia Demas Jimenez says:

    Ivan provided great customer service on the chat platform.
    Friendly greeting. Pleasant. Was able to detect the issues
    and fix most with the remanding step for me to do.
    That was fine. It was a one-click fix in my site Tools.
    So yes, Ivan gets 5 stars.

    Also, note it was not a long wait.
    Under 3 minutes from the time I clicked for Chat support
    up till Ivan responded.

  22. AMBARESWAR ROY says:

    The support is award winning.. Such an exact and accurate support.. My queries were resolved in a minute. No extra chit chats.. It is the exact answer I needed. Amazing and awesome support.
    I hope I can now start my journey with Siteground and wish it is goona be a awesome time with them.

  23. Eric says:

    I’m Very Happy overall with SiteGround since moving from Bluehost. I’ve got multiple Websites hosted there incl. 2 x Legacy Adobe sites & small Client Sites. Much better & more knowledgable Customer Service than Bluehost or GoDaddy, easier GUI & no down-time. Sites load fast & security & webs stats are easy to undetstand for non-developers like me, Only issues I;ve had is WP Migrator plugin never worked for me, so I did have to pay another $30 to move a site from Staging to an excisting Domain without losing my Emails (which happened @ Blue Host). 4.5 Stars / 5

  24. Roger Fraser says:

    Outstanding service an understanding. This issue was about setting up STMP mail on WordPress, and the guidance was right on the button. Big thanks!!

  25. Katrien Moore says:

    Siteground support is superfast and super professional. I have needed help a few times and they always sort me out in no time.

  26. Roger says:

    Best WordPress hosting service! Have had a couple of technical difficulties and Siteground’s support has always been readily available via call or chat and resolves my issues. I would recommend this service to anyone or agency looking for reliable, responsive, and fast hosting!

  27. Frank Bollen says:

    CV-19 left me and my client in a dire situation, his business folded and alongside his website too. Siteground helped me to refund ‘due hosting package payments’ through their customer service. Your help is very much appreciated for this awesome action!

  28. Mark S. says:

    Thanks for the impeccable service … anytime I have an issue it is resolved in amazing time. I have 3 accounts with Site Ground. I have them for my clients and about 20 websites in total. Each blazing fast.

  29. Allison says:

    I did really appreciate their helpful and knowledgable service on the live chats! But, my first year of hosting was $6/mo and then I got an email at the end of the year saying I’d be automatically charged $29.99/month going forwards. Yikes! Of course, they’d reduce the cost of my plan a bit for paying 2 or 3 years at a time…. but the price hike was too big for me…. I’ll go elsewhere. Sad, I wish I had known this was coming… it’s such a waste of everyone’s time to play crazy price games :(

  30. Filip says:

    I got on with them today, little different from hosts with c-panel, but very user friendly and simple to use. had couple of questions and got them resolved over chat in minutes.
    I saw other comments but i have to go with what i see and with my experiences.

  31. Bryan Gibson says:

    Siteground’s support has ALWAYS been at the highest level. These guys are the most professional and the most efficient I have ever dealt with at any web host

  32. Phil Mace says:

    This is one of the best hosting services I have used … if you want something for nothing there are other options for sure. but I prefer to pay for a good service

  33. Robert Baker says:

    The support at SiteGround is beyond belief. I’ve been in the IT industry for almost 25 years and haven’t seen this high level of support for a very long time.

  34. David Hart says:

    Very helpful and worked with me patiently until my problem was fully resolved. So much better than my last provider. Thank you.

  35. Yahya Zakaria says:

    As always, I love SiteGround because of many things but what I love the most is the support team, very responsive very friendly, and very helpful.

    Good Job

  36. J Harwin says:

    Siteground offers a great service and even better Customer Service. I have always had prompt, friendly, and helpful service anytime I have had an issue, big or small. I will never use another company for my hosting because of it. Customer service is a lost art these days but Siteground has it on lockdown.

  37. Mehran says:

    Ajaey Kuttappan is super friendly and knowledgeable, The Issue with the SSL Certificate was rectified within 30 seconds. Thanks for your help.

  38. Axel says:

    I love SiteGround! Their support is always so fast and helpful. The service is so fast, and they even have helped me with website issues (going above and beyond supporting the server).

  39. Iman Rahimipour says:

    Before, SG used to be faster in customer service, but it has been a while that I am experiencing the longtime holes in connecting to the chat. I wen to GoGeek for better support, but sometimes I disappointed for a long time waiting to connect. Expect to improve its customer support services.

  40. Susan M Smith says:

    This was my second chat with support this morning. Prior agent told me all I have to do with deactivate cloudflare even though error message told me differently. I went ahead and deactivate like he said, didn’t correct the problem. I decided to contact tech support again, she told me that there were a lot of errors in the error log and she went ahead and submitted a support ticket to get it look at.

  41. Craig says:

    Hands down, SiteGround is the best web hosting provider in the world. They always treat us like royalty, and always deliver what they promise. Reliability, Speed, and Service have never been an issue for us. Way to go, SiteGround. You are a Triple Crown Winner. Keep up the great work.

  42. Lance MacKeown says:

    Support was excellent today as always. The technician answered all my questions quickly and accurately. I immediately tried the solutions and they worked perfectly the first time.

  43. david marsh says:

    Super impressed with the help and support I received. Super knowledgeable and helpful and went above and beyond the support I have had from previous hosts.

  44. Rod McClure JP says:

    As mentioned internally, our connection to Site ground was through our web manager George who unfortunately passed away suddenly. As far as George and us were concerned your service has always been wonderful for which we do thank you and trust we will be able to continue with that relationship.

  45. Shane Dwyer says:

    Freaking love Siteground. It is a bit more than others, but the service is more than others. You get what you pay for.

  46. William Chu says:

    I’ve tried so many hosting providers in the past and none of them provides the same quality, fast and kind assistance without saying we have to charge this, charge that…..100% professional service and support every time when I reach them

  47. Nola McIntyre says:

    Once again thanks for your help SiteGround!

    DNS not the easiest of things to get to grip with and you always get me up and running straight away whenever I make a blunder :)

  48. Dawn Emerson says:

    I just cannot say enough about the Tech Support for SiteGround. I have had my website hosted on 3 different hosting companies before SiteGround. And every time i need Tech Support i realize, i have finally found the perfect Hosting company… yeah I know “perfect” really? Yes!!!! and the reason is the customer service and especially Tech Support! Everyone I have dealt with truly seems to care about each and every site, and to make sure you fully understand.
    The hosting cost my be more than the “other guys (who are all owned by one company just have different names for the hosting company’s)” but its like the old saying goes: ” You get what you pay for”

  49. Jo Huey says:

    Very thorough (1 hr) chat and whilst we didn’t resolve I felt confident that Stefan was trying lots of different things to fix the issue. Now I have to wait for advanced technical support to see what they can do.

    Appreciated the empathy and understanding.. Thanks Stefan

  50. Joseph Dellorfano says:

    Extremely helpful and patient. I am with Siteground because of the excellent customer support. This has been consistent! Thanks.

  51. Larissa Parks says:

    Doncho is the absolute best. If every single interaction I have with SiteGround is the delightful experience he gave me today in educating, empowering, positivity, and amazing attitude…he is the epitome of it all. He is a ROCKSTAR!

  52. Kamaljit Suman says:

    The customer service at Siteground is excellent. I have contacted them many times as a novice to website design with wordpress and have never been disappointed. I never have to wait long. The technical help is excellent, they’re very patient, always pleasant and cheerful, and always get the problem resolved. I have only had one occasion when one of the reps was unhelpful. On giving the experience a poor rating, I was contacted within minutes by a manager who took on my issue themselves and got the problem resolved. Impressive! And I’m still a satisfied customer as I couldn’t have asked for a better or more instantaneous response. Well done Siteground and your impressive technical help team.

  53. Mo Shihab says:

    Dimitar was a great agent! I had amazing service and help from him , he was patient , friendlly and willing to help at anything.

  54. Barbara Hums says:

    my experience with Siteground for the most part has been very good. You can call or chat and get help pretty quickly. In my opinion they are the best hosting company I have worked with.

  55. Anton says:

    I’m a new SiteGround cloud hosting customer. Thus far I’m very impressed with SiteGround. The process of moving and setting up websites is simple and effective. Every step of the way is well documented. Support is excellent.

    The SiteGround Optimizer plugin works as advertised. My sites are fast.

    I also like the fact that it is easy to manage every aspect of my installations.

    I’m impressed and pleased!

  56. Deborah A Outlaw says:

    I am so glad I have my sites hosted at SiteGround, they were very helpful in assisting me to get multiple websites transferred in and today promptly assisted me to be certain I got all my domains transferred in as well. They are awesome! Oh and also they are there to make sure you understand how to get the most out of all your services =) They ROCK!

  57. Michael F. Shapiro says:

    The Siteground technical support staff is extraordinary–knowledgeable, helpful, responsive and focused on resolving problems no matter how complex. They tracked down the source of our issue, troubleshot the situation and corrected the problem quickly–putting us back in operation without delay. We’re extremely satisfied, even “wowed” by the level of support. Thank you!

  58. Gordon Johnston says:

    I particularly appreciate that Nikola took the time to explain the problem to me, and showed me how I could fix it myself, should it arrive again in the future. This is exactly the reason Siteground service is so EXCELLENT!

  59. Brian M says:

    The support from SiteGround is excellent. I’m setting up shop as a web designer and trying to get all my operating procedures in place to set up client hosting accounts. They’ve been great answering all my questions.

  60. Lucy Schaaphok says:

    I am very happy with the help I got with transferring my website. The answer and action from siteground really helped. And as a bonus siteground helped me with some issues I did not think about. Really good support!!

  61. Greg Neise says:

    Once again, Siteground tech support has proven to be the best in the biz.

    Service above and beyond expectation.

  62. Rohit says:

    I will give 5 star ratting to the Support team they provide service in time. till now I have not faced any issue but I thought to migrate my site in Hostingraja as they are providing servers in India, after migration my site in new service provider I got the exact value of service and commitment provided by Sitegroud. Sitegroud is a trusted company that might be your plan little costally but they are providing excellent service and hosting server.

  63. Doris says:

    This was the first time I contacted SG Support Team. I couldn’t log in to my WordPress Site and kept getting the 401 ERROR message.
    The issue was sorted out via Chat.

    Therefore, I found it very useful and I am grateful. Hope I won’t encounter any major problem in the future.

  64. Richard Whyte says:

    Had a DNS error with email and Bozhidar stepped in to solve the issue quickly. Excellent level of service from him to dig into the depth of the Zone Editor and resolve this issue

  65. Sharon Betts says:

    Luca was unable to solve the question, but rapidly uploaded it to the tech team and they quickly fixed.

  66. Rehan H. says:

    I am not a technical person, so I need all the help I can get. So far, SG team has always been very quick to respond and address any issues I’ve faced and raised with them.

  67. Jen Auh says:

    Stanimir V was so helpful getting my site ready in no time. He was the one of the best technical supports I’ve ever received. This gives me a reason staying with Siteground. I have two sites hosting with Siteground. Hope he would available next time I need another help. Thank you so much for all your help, Stanimir!!

  68. Michael Guadalupe says:

    He was very helpful. answered as many questions and asked the right questions. Not resolved. That is a little disappointing.

  69. Roshan says:

    I just ran into an issue where my website was compromised or hacked. I chatted with Kayfun who was very prompt in setting up a scan. And within 15 minutes, Dimitar (believe he’s from the tech team) root caused the issue and removed the plugin that was apparently causing problems. A super quick response that didn’t expect (compared to my previous host). Keep up the good work team!

  70. Ryan says:

    Just had easily the best customer support experience in years, with Petar K from Siteground. Immediately helped me with a refund, gave me good advice on which plan was best for me, no upsell, just great service.

  71. Davie says:

    Great support from Doncho D. He made my experience so easy; as I was having so much trouble getting what needed to be done, he did everything so effortlessly and helped me so so much!

  72. Cheryl Smith says:

    Mladen M was so patient and so helpful! I appreciate you holding my hand through the process. I will feel much more competent the next time.

  73. Diane Pickens says:

    Lilko P. Worked with me for about 40min to make sure ALL was well. Not 1 time did he make me feel rushed. Having that customer service is refreshing. It’s a lost art.
    Thank you Lilko P. Your patience was very much appreciated.

  74. Patrick Kavanagh says:

    Cant say anything but great things about Siteground Support. Was disappointed recently when it was difficult to get to Support. Dont give up your support. Its outstanding and sets you above and apart from competition.

  75. Hava Cohen says:

    My site was down through a mistake of mine.
    I contacted support through chat and the wait was not very long. Support checked the problem and suggested to restore my site from a backup.
    I was guided on how to do it and the site was up again.
    Instead of giving me one fish, I learned how to fish. Next time I’ll solve the problem by my self.
    Thank you

  76. Jairo Sequeira says:

    Julian J provided me an excellent customer service. I believe his a great asset to SiteGround. He was patient and kind and knowledgeable.

  77. *Tim Howards says:

    I’ve used their chat support a couple of times now and every time I was helped quick and to the point. These people are doing a good job.

  78. Maryann Breece says:

    Unfortunately the rep was unable to assist me himself. He did provide a form and email for me to contact support to address my inability to access my account. Who knows when I will hear from them but he did what he could under strange rule set.

  79. Dean says:

    Fantastic assistance i have just had. I have to say i have had to make use of help team a few times. very quick and knowledgeable and have dealt with my problem. Thanks team

  80. Niktia says:

    I had automatic renewal but i didnt know. Money was charged and I ask to calncell subsription and make a chargeback. I they did it.
    Very good service. Thanks.

  81. Ryan Meuse says:

    Easy customer service! Needed to reverse a charge for hosting service, to take a break from publishing, due to some time constraints. Customer service resolved issue in less than 90 seconds with a refund. It shouldn’t be this easy. Thanks Siteground!

  82. john says:

    Having tried to move my website and causing havoc the help desk at Siteground got me through the process of doing it the right way and got everything up and running with grace and patience. Thanks Support team !

  83. Trenton Bennett says:

    Really helpful – I’m just getting set up and I needed to be sure I properly walked through the plan without finding out down the road that I’d set things up wrong.

    Here’s to hoping support continues to be good like this

  84. Miltos Lakkotrypis says:

    I am a non-techie and i wanted some information about migrating my page. They made everything crystal clear to me. Definitely gonna choose them as my hosts. I recommend it to any non-techie that needs good support in all steps.

  85. Dimitrios Syrmis says:

    Above and beyond!
    Best customer service on online services.
    I have been a customer for 2 years and every single time; they are kind, effective and helpful.
    Can’t think of better service in this space.

  86. Adam P says:

    So, I just moved from blue**** because their servers suck and what a difference! Site loads a whole second faster on siteground and the customer service is insane. Had 5 different tickets over the last three days and every single one was answered within 2 minutes and every issue resolved. Could not recommend more!

  87. Chris Mugnier says:

    Awesome support.
    it makes a big difference to contact support with 100% confidence they will fix quickly your problem.

    Fast, professional, friendly. I love SiteGround and highly recommend it.

  88. Nishant Chandravanshi says:

    Excellent Customer Services & Hosting too. I always get help from advisors in less time. I love SiteGround

  89. Rob says:

    Responsive, friendly, and extremely knowledgeable. It doesn’t matter with whom I communicate, everyone on the team @ SiteGround answers every question I have; doing whatever it takes to troubleshoot any problem I may encounter along the way. Whether you’re pushing changes on your staging site(s) live or conducting a full site migration, you can’t go wrong with SiteGround. Hands down, the best web designer/developer-friendly hosting company I’ve partnered with on projects big & small.

  90. Oscar says:

    The worst in customer service that I have ever seen in any hosting service or any other kind, and I bought with them less than a month ago and for 3 times I have consulted them because I have not been familiar with their platform and made mistakes, I was tired of the technical assistance service because according to them I have used it many times, what else can be expected that they are not able to provide support to their new clients, it is disgusting and a total total desertion, as soon as I have the first opportunity I will change for another provider of Hosting …. I do not recommend it at all because it is also a confusing platform and difficult to work ..

    • Joe says:

      Sorry to hear that Oscar!

      I’ve hosted my website with SiteGround for years and have found them to be very helpful.

    • Khan says:

      been with SG for about 4 years now. and yes i completely agree.

      however would you believe they were absolute fabulous just a year ago? super services, response time and immaculate support. like, i wouldnt stop referring to my peers (without referrer link). they were literally 8/10.

      and now, since the start of this year. they “upgraded” their crappy cpanel, customer support has come down so much so that its ~4/10. like my sites are breaking just like that. push to staging requires a ticket almost every time.

      and mind you, besides 4 years customer, i have a “Growbig” membership. and now, i am getting mechanical responses, “please restore backup yourself”.

      its better you change to a different provider. search reddit on more feedback.

      i mean, as a small business/entrepreneur — SG is not a way to go. anymore.

      • Adam P says:

        That’s so weird. I just moved to them and had the absolute opposite experience (perhaps I’ve just been tortured for too long by blu**ost – yes, pity me): they answered every ticket basically immediately and walked me through every issue (I’ve had 5 queries in the last couple of days – I’m new to making websites)! Perhaps my problems are very basic…

  91. Nerav Mehta says:

    Very expensive on renewals and they make it very difficult to move. They wont tell you that you cant do backups if you have more than 5GB, then you have to do it all separately which for a non-expert is very difficult.

    • Ajaey Kuttappan says:

      I hope this is not true. I was worried about the cost increasing on renewals.Service wise I think they are good.

      • Ali says:

        Yes, expensive on renewals, but still I feel it’s worth it. I have tried 4 popular hosting providers and finally settled with Siteground.

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